Frequently asked questions
What is the return policy?
You may return or exchange regular products within 30 days of receipt, provided they are unused and in original packaging. Customized or handmade items are non-returnable unless they arrive damaged or defective.
more details: return policy
When will I get my order?
Regular products: Processing time 1-2 business days.
Custom or handmade items: Processing can take 5-14 business days.(check prodcuts page see more details.)
Shipping time: 7–15 business days for standard shipping; 2–4 business days for DHL express.
Where are your products manufactured?
Our products are proudly handcrafted in China.
We have chosen to partner with master artisans in China who possess decades of experience in precision manufacturing. China is not only the world's leading industrial hub but also home to a rich heritage of intricate craftsmanship that spans centuries.
By producing here, we combine generational skill with unrivaled access to premium materials. Our artisans excel at blending traditional attention to detail with modern industrial technology, allowing us to create complex structures that are both aesthetically stunning and incredibly durable. This ecosystem allows Blackyyds to push the boundaries of design without compromising on quality.
How much does shipping cost?
Shipping costs depend on your destination and the weight of your order.
The exact shipping fee will be calculated and displayed at checkout before you complete your payment. We work with reliable carriers to ensure your order arrives safely.
For comprehensive details on rates, delivery times, and international shipping, please refer to our Shipping Policy – Blackyyds Shop.