π Returns & Exchanges Policy
Last Updated: April 1, 2025
Thank you for shopping at Blackyyds.com!
We want you to be completely satisfied with your purchase. Please review our returns and exchanges policy below.
ποΈ Regular Products
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Return Period: Returns or exchanges are accepted within 30 days of delivery.
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Condition: Items must be unused, in original packaging, and include all accessories.
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Return Process:
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Contact us at service@blackyyds.com or via live chat with your order number and reason for return.
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Our team will respond within 24 hours (MonβFri, 9 AM β 9 PM GMT+8) with instructions and a return label if applicable.
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Repack the product securely and apply the return label.
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Email us the return tracking number.
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Refunds: Once the returned item is received and inspected, your refund will be processed within 2 business days.
Refunds will be issued to the original payment method or as store credit (excluding shipping fees and discounts).
β¨ Customized & Handmade Products
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Policy: Custom-made or handmade items cannot be returned or exchanged, except in the case of defects or shipping damage.
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Important:
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Contact us within 2 working days of delivery.
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Provide clear photos/videos of the issue.
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If the issue is reported after 2 days, we will consider the item to be damaged by the customer and cannot accept responsibility.
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We take great care in handcrafting and inspecting every item before shipment.
π₯ Damaged or Defective Items
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If your item arrives damaged or defective, please contact us within 2 working days of receipt.
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We will arrange for a replacement or refund after verifying the issue.
π³ Refund Timeline
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Processing: Once your return is received and verified, the refund will be issued within 3β5 business days.
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Bank Timelines: Please allow additional time for your bank or payment provider to credit the funds to your account.
π¬ Contact Us
If you have any questions about returns or need assistance:
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Email: service@blackyyds.com
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Response time: Within 24 hours on business days.