Thank you for shopping at Blackyyds.com! We are committed to ensuring your satisfaction with our products. Please review our policy regarding returns and exchanges below:
Regular Products
- Return Period: You may return or exchange regular products within 30 days of receipt.
- Condition for Return: Products must be unused and returned in their original packaging with all accessories included.
- Return Process:
- Contact our customer service team at service@blackyyds.com or through live chat to initiate a return request. Please provide your order number and reason for return.
- Our customer service team will respond within 24 hours (Monday to Friday, 9 AM - 6 PM GMT+8) with further instructions, including a return label if applicable.
- Once your return is approved, pack the item securely in a shipping box and affix the return label provided.
- Email us the return shipment number for tracking purposes.
- Refund: Upon receipt of the returned item(s), we will process your refund within 2 business days. Refunds will be issued in the original form of payment or as store credit, excluding any promotional discounts and shipping charges.
Customized/Handmade Products
- Return Policy: Customized or handmade products are not eligible for returns or exchanges unless they arrive damaged or defective. please contact us within 2 working days.
- If the time limit is exceeded, it will be regarded as the customer's own damage and we will not handle it anymore.
- High-definition pictures and videos of the product are required.
- We take pride in the craftsmanship of our customized and handmade items and ensure they meet high-quality standards before shipment.
Refund Conditions
- Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 2 working days of receipt to arrange for a replacement or refund.
Refund Processing Time
- Processing Time: Once we receive your returned item and confirm its condition, refunds are typically processed within 3-5 business days. Please allow additional time for your financial institution to credit the refund to your account.
Contact Us
If you have any questions or require assistance with your return or exchange, please contact our customer service team at service@blackyyds.com. We are here to help!
By placing an order on Blackyyds.com, you acknowledge and agree to abide by the terms and conditions outlined in this Returns and Exchanges Policy.
Thank you for your understanding and cooperation.